A Democratic bill with 3 Democratic cosponsors · See all 3 cosponsors
Last activity — Referred to the House Committee on Ways and Means.
In committee
Introduced and handed to a committee in the chamber it started in.
The committee holds it, and most bills are never heard from again. A hearing or a committee vote would be news; silence is the usual outcome, and it kills the bill without anyone voting against it.
Its path through Congress
- Introduced
- In Committee
What this bill would do
This bill, known as the "Social Security Customer Service Act," aims to increase the workforce at the Social Security Administration. It requires the Commissioner of Social Security to take action within six months of the bill's enactment. The goal is to ensure the number of full-time employees is equal to or greater than the number employed on January 19, 2025. The act mandates that most new hires be placed in specific operational roles. The remaining portion of hires is designated for support roles.
Yes· 3 of 8
- Scored +8
Would people with disabilities be better off under this?
The bill specifically mandates that a large portion of new hires be dedicated to resolving or adjudicating disability benefits claims.
- Scored +7
Would people over 65 be better off under this?
The bill improves service for beneficiaries through increased staffing in telephone assistance and payment facilitation roles.
- Scored +7
Would retired people be better off under this?
Increased staffing in field offices and telephone centers improves service for retired beneficiaries.
The opposite
No question was scored the opposite.
Who it would affect, and how
Potential Positive Impacts for People
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Increased Operational Staffing: The bill requires the Commissioner to ensure full-time employees meet or exceed the levels seen on January 19, 2025, which increases the overall workforce (Section 2(a)).
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Direct Service Improvement: By requiring 75 percent of new hires to work in specific frontline areas, the bill targets key service points (Section 2(b)). These include:
- Field Office Support: Staffing positions at social security field offices (Section s 2(b)(1)).
- Telephone Assistance: Staffing centers that respond to telephone inquiries from beneficiaries (Section 2(b)(2)).
- Program Service: Staffing positions at a program service center (Section 2(b)(3)).
- Payment Facilitation: Staffing positions that process or facilitate payments to beneficiaries (Section 2(b)(4)).
- Regional Support: Staffing positions at regional field offices (Section 2(b)(5)).
- Disability Claims: Staffing positions dedicated to resolving or adjudicating disability benefits claims or disputes (Section 2(b)(6)).
Potential Negative Impacts for People
- Limited Administrative Growth: The bill restricts the hiring of managerial or administrative support staff to 25 percent of the new hires intended to reach the staffing requirement (Section 2(c)).
Groups and Interests Ranking
Every group the model scored this bill for, from -10 to +10. Tap or hover a score for the reason it gave.
- Demographic And Interest Groups
- Would people with disabilities be better off under this? — The bill specifically mandates that a large portion of new hires be dedicated to resolving or adjudicating disability benefits claims. Would retired people be better off under this? — Increased staffing in field offices and telephone centers improves service for retired beneficiaries. Would people over 65 be better off under this? — The bill improves service for beneficiaries through increased staffing in telephone assistance and payment facilitation roles. Would households on low incomes be better off under this? — Improved staffing for disability claims and payment facilitation directly supports low-income individuals relying on these services. Would veterans be better off under this, taking everything together? — Increased Social Security staffing can expedite support for veterans who are beneficiaries of the system.
- Social Issues And Justice
- Does this strengthen Social Security? — The bill strengthens Social Security by increasing staffing in field offices, telephone assistance, and disability claims adjudication.
- Economy And Finance
- Is this likely to create jobs? — The bill mandates that the Social Security Administration increase its full-time employee count to at least the level seen on January 19, 2025.
- Governance And Ideology
- Does this make what the government does easier for the public to see? — Increasing the workforce for payment facilitation and inquiry response can lead to more efficient government operations.
- 9/2/2026
- 1 Cosponsor added.
- 8/3/2026
- 1 Cosponsor added.
- 7/22/2026
- 1 Cosponsor added.
- 4/2/2026
- Referred to the House Committee on Ways and Means.
- Introduced in House
Sanford BishopDemocrat · Georgia
Timothy KennedyDemocrat · New York
Donald NorcrossDemocrat · New Jersey